PLEASE READY THIS PRIVACY POLICY CAREFULLY AS IT INFORMS YOU OF WHAT PERSONNAL INFORMATION WE COLLECT, HOW IT IS TREATED, WHAT CHOICES YOU HAVE REGARDING OUR USE OF YOUR PERSONAL INFORMATION, AND HOW YOU MAY ACCESS YOUR PERSONNAL INFORMATION.
This Privacy Policy applies to personal information we collect through our Website located at www.pyrogenesis.com or shop.pyrogenesis.com (the “Website”). Certain terms used in this policy are defined in our Terms and Conditions. If you do not agree with this Privacy Policy, please do not use the Website and do not submit any Product purchase order.
- INFORMATION COLLECTED AND USE OF INFORMATION
Use of Website We collect certain information when you use the Website. While the information alone does not reveal your identity, it includes device and usage information such as: your device name and type (phone, tablet, computer), your device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system and system configuration, your country and other location data, IP address, browser and settings, operating system, language preferences, referring URLs, what you download from the Website, when you use the Website and how much time you spent on each page of Website. Some of the above-mentioned information is collected through the use of cookies, which are subject of Section 3, below.
This information is used by us for the purposes of operating the Website and internal analytics.
Questions and Comments When you submit a comment or question to customer service via e-mail or through the Website, we may collect personal information such as your name, e-mail or mailing address and/or a phone number in order to respond to your comment or question. We also collect various types of information that you provide in order to allow us to answer your question. We do not use the names or email addresses submitted in these circumstances for any other purpose without the consent of you or the email recipient to do so.
Product Purchases When you submit a Product purchase order through the Website, we collect your name, phone number(s), email address, company name, mailing address for the purpose of processing your order and shipping the Product(s) ordered. STRIPE is our chosen business partner responsible for processing they payment of the Product order. As such, they may collect information, including your name, email, addresses, credit card number, security numbers and code related to your payment instrument. Please consult the Privacy Policy of STRIPE before you proceed to the payment of your Product order.
Subscription to our Mailing List When you subscribe to our mailing list, we collect your name, email and preferred language, for the purpose of sending you updates about our business.
- COLLECTION OF INFORMATION REGARDING MINORS
The contents disseminated through the Website and the Products offered for sale on the Website and are not directed at individuals under 18 years of age. Thus, we do not intend or knowingly collect information of individuals under 18 years of age.
- USE OF COOKIES, TRACER TAGES AND WEB BEACONS
We use “Cookies” on our Website. Cookies are elements of data sent to your browser and stored on your hard drive so that we can recognize you when you return. We use cookies on the pages on our Website to give you the most relevant experience by remembering your preferences and repeat visits. Cookies may also provide us or our service providers with information that we will use to personalize our Web site in accordance with your preferences. You may set your Web browser to notify you when you receive a cookie. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the features of our Website. Our Website may also use a technology called “Tracer Tags” or “Web Beacons”. These technologies allows us to understand which pages you visit on our Website. These tracer tags are used to help us optimize and tailor our Website for you and other future visitors to our Website.
- STORAGE OF INFORMATION
We store your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required by law. When we will no longer have any business need to use your personal information, we will delete the information, or, if your personal information has been stored in archives, then we will take the necessary measures to store it securely and prevent it from any further use or transfer.
- SAFEGUARDING OF INFORMATION
Despite the fact that we have implemented technical and organizational security measures to safeguard the misuse or unauthorized transfer of the personal information we collect, we cannot guarantee that that hackers, cybercriminals or unauthorized parties will not be able to defeat those measures and collect, access, use or steal your information. The transmission of your information through the use of this Website is at your own risk and will not be liable, to the extent permitted by law, for any damages related to our collection, use, storage, transfer of your information or any unauthorized or misuse thereof by any third party.
- TRANSFER OF INFORMATION
We do not transfer the personal information we collect to any third parties, except to the extent necessary for our services providers to provide us services related to: the operation and optimization of the Website, the sending of e-mails to users having subscribed to receive e-mails from us and, the processing of Product orders, including the payment and the shipping thereof.
- DELETION OF YOUR PERSONAL INFORMATION
Should you wish that we delete the personal information we have collected with regards to your use of the Website, please contact us with the contact information below and include, in your request, what information you want us to delete.
- CHANGES TO OUR PRIVACY POLICY
This Privacy Policy may be updated periodically to reflect changes to our personal information practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information in accordance with the Privacy Policy in place at the time of collection of such information, or as you otherwise consent.
- CONTACT US
You may contact us with the contact information below at any time if you have any questions or comments about this Privacy Policy, wish to access, update and/or correct inaccuracies in our records of your personal information, or have a complaint about the manner in which we treat your personal information.